Frequently Asked Questions
Everything you need to know about our luxury home accessories and services.
What is the standard shipping time for my order?
We offer worldwide shipping. Orders are typically dispatched within 24-48 hours, and delivery usually takes 3-5 business days depending on your location.
Do you offer a photo printing and framing service?
Yes, we provide a bespoke photo printing service. Simply upload your image on the product page, and we will professionally print, fit, and gift-box your frame before shipping.
What is your return policy?
We offer a 28-day return policy for all non-personalized items. Products must be returned in their original packaging and in resalable condition.
How should I care for my enamel and silver-plated items?
To maintain the beauty of your items, clean them with a soft, dry cloth. Avoid using abrasive cleaners or submerging silver-plated frames in water.
Can I include a gift message with my purchase?
Absolutely. During the checkout process, you can add a personalized gift message which will be elegantly printed and included with your order.
Are your products suitable for international power outlets?
Our luxury clocks and electronic home accessories are designed to be globally compatible, though specific battery requirements are listed on each individual product page.